Premium Rate Provider - Offering Value Added Services
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by: DavidSmythe
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Word Count: 480
This article will explain all about Premium Rate Service Providers. It explains all about the services offered, the charges and various other information for the providers themselves and the end users. In today's tough business scenario of cut throat competition, every business is trying to move ahead of its rival.
Premium Rate Services can help your business improve customer relationship management and at the same time earn revenues. How? By offering high-end services to your clients. Plus, you can use these services as a business in themselves by offering various items to customers. These include horse racing tips, weather forecasts, the sale of products and services over the phone, horoscopes, chat lines and more.
Premium Rate Services are growing at a tremendous rate in the U.K. Customers are very willing to buy services as long as these services provide something valuable to them. Premium Rate Services have registered 30% growth year to year, and people have purchased 850 million worth of these services. But along with the good, there is some bad mixed in as well. Scams, unfair billing, and other complaints are on the rise.
In light of this, ICSTIS and Ofcom have taken some concrete steps. One of their main recommendations is that phone companies or operators provide a detailed list of all the service providers doing business with them. The details ICSTIS solicits from the operators include the support numbers given to their customers in the United Kingdom and the contact details of the service provider.
ICSTIS has taken an additional significant step: it has made it mandatory that phone companies submit numbers that they have transferred to other operating companies. These steps are giving ICSTIS a better picture of the operators and providers who are offering services.
But customers may not be able to find a solution to their problems. This is because their phone companies do not have agreements with the service providers, which means the phone companies are not very much help. The best option in these cases is for the customer to approach ICSTIS directly to seek out a solution.
New technology is making it possible for the services that companies are offering to constantly improve. Service providers are also upping the ante in order to get a better and bigger share of this gold mine. As fixed by ICSTIS, the top rates for the end users remain at 1.50. This rate applies for providers who have registered with ICSTIS.
There are many other providers who may not be registered with the body, with the sole intention of charging higher per minute rates and duping customers. As end users of Premium Rate Services we should be aware of such unscruplous providers and check out whether they are registered with ICSTIS. Steps like freezing funds of providers have been initiated by ICSTIS which will help customers to get back a part or whole of their money if they have been duped.
About the Author
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